OUR 30 DAYS RETURN POLICY
At Hikari Design, we stand behind our products and services with a promise of complete satisfaction. If for any reason you are not completely satisfied with the products you receive from us, you may return unused products for a full refund in the original form of payment.
There is a 20% restocking fee. Because of our limited staff availability, please understand that it takes the same amount for us to ship out or restock items. Once we receive the returned products, we will credit your account or issue a refund or store credit within 10 working days.
Returns are accepted within 30 days after delivery. Only unused and unwashed items in the original packaging are eligible for the return. Customers are responsible for their return shipping fees. Please contact us with your order details and we will provide the closest return address to you.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. You may receive your refund in forms of in-store credit or on your card.
In-store credit will be transmitted to you as a form of coupon code that you can redeem at checkout, at any time. Do not share this coupon, it can only be used once! In case of card refund, a credit will automatically be applied to your credit card or original method of payment, within 10 working days.
If you haven’t received a refund yet, first check your bank account again. Then contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
The warranty applies to all Hikari Design available at the time of purchase (unless mentioned).The warranty runs for 12 months from the purchase date and covers just 1 product per order. The warranty does not cover continued breakages or breakages caused by gross negligence. The warranty can only be used once per item, and can only be used for the number of goods purchased e.g. if 12 plates were purchased from the above ranges, 12 replacement plates may be received.The breakage warranty does not apply to goods that, at the time of using the warranty, are no longer in production or sold in the store they were bought from. If the goods are no longer in production a similar, but not identical, the product is provided. This transaction is an exchange of goods, and money will not be refunded. Delivery times may arise upon exchange.The warranty only applies to purchases from private individuals and can only be used by private individuals. Business purchases and usage are not covered by the breakage warranty, and the warranty cannot be used by business owners. Damaged products cannot be returned.Hikari Design can without prior warning terminate the breakage warranty scheme. Termination of the warranty scheme only affects purchases made after the warranty scheme has terminated. This means that all purchases made before termination of the warranty scheme are covered by the warranty for 12 months from the date of purchase. This breakage warranty does not affect your consumer rights in any other law, including the warranty under the Sale of Goods Act.