Change your mind about your purchase? Our return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not pay for shipping of items returned due to customer change of mind, nor do we refund the original shipping costs.
In the case that the product is not delivered within 14 days of being marked as fulfilled. You are eligible for a full refund of the order amount.
Before any return, please send us an email at email@example.com
Returns and exchanges are only valid for purchases made through our official online shop.
We will not process returns on items purchased from other retailers or third-party websites. If a customer has purchased a Hikari through a retailer or third-party website, it is the retailer's responsibility to handle the exchange or return.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable).
Refunds on Returned Products
Once you have shipped your return item to our warehouse, inform us via email so we keep track of the return. Once we can confirm that it has been received and inspected, we will notify you. We will also inform you regarding approval or rejection of your refund. If you are approved, then your refund will be processed and applied to your credit card or original method of payment. Please allow up to a week for the refund to appear.
Late or missing refunds (if applicable)
There is often some processing time before a refund is posted. If after a week you haven’t received a refund yet, please check with your bank account or credit card company first to ensure the delay is not on their part. If you’ve still have not received your refund yet despite these attempts, please contact us at firstname.lastname@example.org .
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately sale items cannot be refunded.
Exchanges and Defective Products
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
Shipping of Exchange or Replacement Products
We cover the shipping for returns of defective products. Please see the following regional policies:
• USA: prepaid return label issued
• EU/EEA: no prepaid return label available. We will refund the customer for shipping costs strictly on ground, non-express transportation to the closest fulfillment warehouse to your location
• Other regions: individual solution will be made between the customer and Hikari
To exchange a defective product, you need to contact us on firstname.lastname@example.org for troubleshooting. Please provide proof of purchase for the item to speed up the process. Note that we have a one-year warranty in the US and all non-EU territories. After one year, we can still issue replacement parts at cost.
If we accept to exchange or repair the product, we will provide you with an authorized return label.
Depending on where you live, the time it takes for your exchanged or repaired product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of the returned item.
Please note that we are not responsible for items that have been accidentally returned to us. If you want a returned package to be sent back to you, we may request that you cover the delivery cost.