Help Center

  • Where can Hikari be shipped?
    We ship internationally.
  • Do your shipping costs include import duties or any other fees?
    Our shipping costs cover only the transportation of the product from our warehouse to the country of the recipient and do not cover any import duties, taxes, or additional fees. Duties, taxes and fees follow local regulations and it is the recipient's responsibility to be aware of the policies in their country. The recipient alone is fully responsible for payment of any fees or duties generated by their purchase.
  • When is the expected delivery and how will I know when my Hikari is arriving?
    Hikari delivery time is estimated between 3-5 business days. You will receive notifications via email once your product is dispatched and ready to be delivered by our local carrier.
  • I need my order within the day. Can Hikari do one-day shipping?
    NO, we cannot do one-day shipping at this time. All orders require at least one day for processing.
  • How do I change my order?
    There is a very limited time window where we can make changes to your order. If there is an error that needs to be corrected or a product change you wish to make, contact us immediately after placing the order. Fill out the contact form with your order number (it begins with US and contains four digits) and the changes you would like to make. We cannot guarantee that the change will be made and note that changes CANNOT be made after the order has been processed.

    For returns and refunds, please read our Terms and Conditions.


  • Do you do custom orders?
    At this time we're unfortunately not able to take custom order requests. Thanks for your understanding!
  • Purchasing as a company?
    Please contact us ( first if you want to purchase as a company.
    Make sure to note your VAT and company information in your email.


  • How do I levitate my Hikari product?
    Check out our Product Page for more information.
  • International compatibility
    All Hikari products come with a low voltage global compatible AC/DC adapter.
  • What happens in case of a power shortage?
    In case of a power shortage, the piece in levitation will simply fall back to the base due to the strength of the magnets. Just place your Hikari product back in levitation once power is restored.
  • What material is the base made out of?
    The wooden bases are crafted out of sustainably sourced, quarter-sawn wood.
  • How does levitation work?
    Hikari products float freely in the air via magnetic levitation Our lower voltage wireless power module is completely safe and harmless.
  • Technical breakdown
    Check the individual product pages: Hikari Levitating Planter
  • Does the Hikari planter have a drainage system?
    Hikari Levitating planter has a built in reservoir that will house the excess water, this way your plants wont be overwatered. You can find out more information on our product page.